Informativa sui rimborsi

Our 30-day return policy allows you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at nestora.shop.co@gmail.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at nestora.shop.co@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you received and, once your return has been accepted, place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.

As stated above, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved or not.

If approved, you will automatically receive your refund through your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at nestora.shop.co@gmail.com.